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Frequently asked questions & information

 

An important message from our supplier

Thinking eBay?

Recently, we have had many frantic brides call us because they have been burned by buying wedding dresses from designer magazine pictures on eBay (SOMETIMES THEY DONT EVEN GET THEIR DRESS!). All were listed with bridal magazine pictures only  

Our supplier has had photos stolen and misrepresented on eBay numerous times. We at Asha's Bridal as well as our suppliers DO NOT sell on eBay.
If our pictures are shown on eBay at all it is illegal, a violation of Copyright Law.
If you happen to see any violations on eBay, please contact us at sales@ashasbridal.com.au

Here is what to watch out for

  • Uses designer bridal magazine pictures only - DESIGNERS DO NOT SELL ON EBAY
  • Item description is something similar to 'New Wedding Dress Bridal Gowns Prom Gowns all sizes' - does not use designer/label name
  • The prices are listed in one country's currency, but seller is located in a different country
  • The price on the listing is extremely low
    - if you are looking for wedding dresses and you know how expensive they can run, beware when the listing is only asking $100-$200 for a $1500 retail gown
  • No particular size or color is listed
  • The auction/listing asks for size and color desired once you win
  • No Ready-Made dresses - Custom Orders ONLY
  • Many times the seller is located in China, but this can happen from any country.

We also have a picture of a gown we purchased from ebay and the actual gown, in store that you are welcome to come and see

 Is my purchase secure over the internet?

Your purchase could not be more secure with us.  All your sensitive information is transmitted with 128 bit encryption directly thru PayPal to your credit card company.  No one ever sees your credit card information; Our employees receive your name, items on your order and shipping address only.  You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer.  You are also guaranteed your purchase through your credit card, PayPal and all the happy customers we gratefully receive their feedback daily.

 

Can I return the dress if I don't like it?

Our return policy is under the policy button above.  Please read it carefully.

 

Can I return a dress that I ordered as a zipper back?

If the gown normally comes in a lace-up back and we have made it a zipper back, It would be considered a custom and not returnable or exchangable.

 

I am confused, what size wedding gown should I order?

Wedding gown dresses run smaller than normal clothing sizes.  If you wear a 12 in normal clothing, you could wear 14 in a bridal gown.  The size chart is an important guide, our advice is to have someone to help you with your measuring; measure yourself, then measure yourself and then check again to be sure.  If you live in Adelaide you are welcome to make an appointment, or come in during opening hours to be fitted.  

Remember all wedding gowns will need minor alterations.

 

 

Do You Ship International (Canada, Europe, Middle-East, Japan,....) ?

Yes we ship worldwide. The Buyer is responsible for ALL customs and duties (if applies). Please contact us for other countries.

Customs and Duties charges are accrued after the package has shipped to the destination country. Unfortunately we have no control over the amount you are charged for customs and duties.

Do you offer alterations?

Our supplier has excellent in house seamstresses. At Asha's Bridal we recommend that you find someone locally as it is much more convenient, also there is no substitute for having the gown pinned whilst you are in it.  Unfortunately many areas may lack skilled bridal seamstresses or they are very expensive.  This is the reason our supplier offers this service. Please note that the dress will not be returnable after alterations as it becomes a custom gown.  If you live in Adelaide Asha's have the name of some wonderful bridal couture trained seamstresses, please contact us for their details.

The prices below are for alterations when requested from our supplier

Shorten Dress Custom Order

$250

Hem and Bustle

$250

Complete Alterations sides, shoulder, hem, and bustle

$400


 

Do you Send Catalogues?

We apologize, we do not have catalogues.  Our prices are so competitive that it would increase our prices significantly if we printed catalogues.  We found out most brides are interested in only one or two styles.  With our liberal return policy there is nothing to fear.  We do allow you to keep the dress for three days (counting the day you receive it) without any sales pressure a re-stocking fee will be applied for refunds (please refer to our policy page).  This is a minor risk for great savings!

 

Where are you located?

Asha's Bridal on Waterloo is located at 2 Waterloo Street GLENELG, SOUTH AUSTRALIA you are welcome to visit us and see the quality of our gowns.  Please visit our alternate website and take a look at our 'in store only' range of gowns, Shoes,accessories and jewellery, at www.ashasbridal.net. 

 

Do You have layby ?

Yes we can organise a layby.  You  will need to place a minimum 50% (in store) deposit and the terms can then be negotiated.  Online purchases must be paid in full at the time of ordering your gown.

What type of payments do you accept ?

The only payments currently available are credit card (in store only), direct deposit (upon negotiation)or PayPal over the internet. If you would like to pay by another method please contact us and we will do our best to accommodate you. We can take personal checks, but all personal cheques will be held 8-10 weeks for processing. No rush orders can be processed with a personal check.  To mail in an order, please contact us to organise.


 

How is the dress shipped?

We will be sending you the dress the same way we receive it at our bridal shop, in a box wrapped in a plastic bag to protect it from water and dirt.  After your alterations are complete and before the wedding, you will need to have your dress steamed or pressed.  Do not try to compare the dress to the ones already pressed, it is like trying to compare wrinkled clothes to the professionally dry cleaned ones.

 

Steps to follow if you have trouble ordering Using PayPal?

Though PayPal is a very reliable and well-run service, problems do crop up from time to time.  PayPal suggests the following procedures to clear your web browser's cache and cookies (Temporary Internet Files). as a first step.  Next, you might want to check your browser to allow session cookies.  Please follow the section below that is applicable to your system.

Clearing Cache and Cookies for Internet Explorer Under Windows

  1. Click on the "Start" button.
  2. Select "Settings" and click on "Control Panel".
  3. Double-click on the Internet (or Internet Options) and select the "General" tab.
  4. Click on the "Settings" button in the Temporary Internet Files section and choose "View Files".
  5. Click on "Edit" and select "Select All".
  6. Press the "Delete" key on your keyboard. If prompted to verify that you want to delete your cookies, click on "Yes".

Clearing Cache and Cookies for Internet Explorer on a Macintosh

  1. Click on "Edit" at the top of your screen.
  2. Choose "Preferences".
  3. Under Web Browser Preferences click on "Advanced".
  4. Click on the "Empty Now" button on the right.
  5. Under Receiving Files Preferences click on "Cookies".
  6. Click on the "Delete" button to the right.
  7. Click "OK".

Clearing Cache and Cookies for America Online Under Windows

  1. Open the AOL account.
  2. Click on the "Settings" button on the toolbar. ("My AOL" for older versions).
  3. Select "Preferences".
  4. Select the "Internet Properties (WWW)" link on the left-hand side. (Older versions will show a "WWW" box).
  5. In the middle of the Internet Options box is a section called "Temporary Internet Files".
  6. Click "Delete Files". Place a check mark in the "Delete All Offline Content Box".
  7. Click OK.

Clearing Cache and Cookies for AOL on a Macintosh

  1. Click "My AOL" at the top of your browser.
  2. Select "Preferences".
  3. Click the "WWW" icon on the left hand side.
  4. On the right hand side, click "Empty Cache Now".
  5. Click the "Advanced Settings" button on the right. This will bring up a new window for Advanced Settings.
  6. To the left under "Receiving" click "Cookies".
  7. Highlight all cookies and press "Delete" on your keyboard.

Clearing Cache and Cookies for Netscape Navigator Under Windows or on a Macintosh

  1. Open Netscape and select the "Edit" pull-down menu.
  2. Select "Preferences".
  3. Click on "Advanced" on the left hand side of the screen and then "Cache". You will see an option to clear your disk and memory cache. It is best to clear both types of cache.
  4. You may also need to locate the folder on your hard drive named "Cookies" or "Magic Cookies" and delete the cookies that are stored here.

Experiencing Timeout or Session Expiring

Your web browser must be configured to accept 'cookies' to access most secure web sites, including PayPal. Below are instructions on how to enable cookies for various browsers. You can find your browser version by selecting 'Help' from the top menu bar, and selecting 'About (Program Name)'. For example, to find your version of Internet Explorer, you would select 'Help' and 'About Internet Explorer.'

To enable cookies, follow the steps below for your specific browser:

Window Users

If your Internet Explorer browser is version 5.5 and earlier:

1. From the Tools menu, click 'Internet Options'.
2. Select the Security tab and click 'Custom Level'.
3. There will be a section labeled 'Cookies'.
4. Please make sure that both types are enabled, and click 'OK' .
5. Shutdown all browser windows and open a new one.
6. Go to https://www.paypal.com/ and log into your account.

Internet Explorer 5.5 and earlier users can also try:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options' .
3. Click 'Security' at the top.
4. Click 'Default Level' at the bottom.
5. Click 'Apply'.
6. Click on 'OK' to exit all screens.
7. Shutdown all browser windows and open a new one.
8. Go to https://www.paypal.com/ and log into your account.

Internet Explorer browser version 6.0 and WIN XP SP1 users:

1. Go to 'Start' in the lower left-hand corner of your computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Advanced'.
6. Check the check box that says 'Override automatic cookie handling'.
7. Check the box that says 'Always allow session cookies'.
8. Click OK and close the 'Internet Options' windows.
9. Shutdown all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If you are using Internet Explorer 6.0 and you do not prefer to enable cookies for all websites, please follow the directions listed below:

1. Go 'Start' in the lower left-hand corner of the computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Edit'.
6. Input www.paypal.com into the address field.
7. Click 'Allow'. This will allow cookies to be enabled for the PayPal website only.
8. Click OK and close the 'Internet Options' windows.
9. Shutdown all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If your Internet Explorer browser is version 6.0 with Windows XP Service Pack 2:

To determine if Windows XP Service Pack 2 has been installed:

1. Open your Internet Explorer browser and select 'Help' from the toolbar.
2. Select 'About Internet Explorer'.
3. On the About Internet Explorer window, you will be given a version number, a cipher strength (encryption rate), product ID, and update version.
4. If the update version is 'SP2' that means that Service Pack 2 has been installed.

To enable cookies for WIN XP SP2:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options'.
3. Click the 'Privacy' tab at the top.
4. Click the 'Advanced' button.
5. Check the box next to 'Override automatic cookie handling'.
6. Ensure that both First-party Cookies and Third-party Cookies are set to Accept.
7. Check the box next to 'Always allow session cookies' and click the 'OK' button.
8. You can also grant PayPal to always set the proper cookie by clicking on the 'Sites' button.
9. Then type 'www.paypal.com' into the field below 'Address of Web site:' and click the 'Allow' button.
10. Shutdown all browser windows and open a new one.
11. Go to https://www.paypal.com/ and log into your account.

MSN Explorer:

1. Click 'Help & Settings' at the top right-hand corner.
2. Click 'Web Browsing' located on the left side halfway down page.
3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
4. Click 'MSN Explorer Security Statement'.
5. After the paragraph headed 'Security Settings', click 'View/Configure Security Settings'.
6. Select 'Custom Level'.
7. Scroll down the list to 'Cookies'.
8. Click the circle next to Enable for 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'.
9. Click 'OK'.
10. Close your MSN browser and open a new one.

To accept cookies using Netscape in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies' or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.

7. Shutdown all browser windows and open a new one.

To accept cookies using Netscape 7.0 in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy and Security'.
4. Under Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.

7. Shutdown all browser windows and open a new one.

Macintosh Users

To enable cookies using Netscape on a Macintosh:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most
recent versions of our web pages
7. Shutdown all browser windows and open a new one.

To enable cookies for Internet Explorer using a Mac OS 10 or later:

1. Click 'Explorer' from the top bar.
2. Select 'Preferences'
3. Select 'Cookies' under the 'Receiving Files' heading on the left side of the window.
4. Select 'Never Ask' from the 'When Receiving Files' box.
5. Click 'OK'.
6. Shut down Explorer and open a new browser.

To enable cookies for Internet Explorer using a Mac OS 9.X or lower:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy & Security'.
4. Under Cookies, select 'Enable all cookies'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

To enable cookies using FireFox:

1. Open FireFox.
2. Click on Tools.
3. Go to Options.
4. Expand the Cookies Section.
5. Check 'Allow sites to set cookies'.
6. Click the "Exceptions" button.
7. Type www.paypal.com into the 'Address of web site' box and click the 'Allow' Button.
8. Go back to the PayPal website and try to sign up again
 

 

 
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