PLEASE TAKE THE TIME TO READ OUR IMPORTANT PURCHASE POLICIES.

It is our aim to provide you with the best possible prices, service and quality, if you have any queries or want to double check any aspect, please do not hesitate to email or call; we will endeavor to get back to you within 24 hours.  Where instructed to email us click on our address. If the link becomes inactive, simply copy this address to the "To:" box when emailing: sales@ashasbridal.com.au

SATISFACTION GUARANTEE

• We understand that Wedding Planning can be stressful and, while it is unlikely that you will need to return your order, your peace of mind is important to us. That is why we offer a 3 working day satisfaction guarantee on most items (counting the day received)
• A 30% restocking fee will apply to change-of-mind returns ($50 minimum fee per item).  **NOTICE - any item priced under $50 is non-refundable.**
• Due to our supplier's return policies; please note that bras, bridal slips, shoes and gloves are unable to be returned.

PAYMENT

• We accept credit cards through PayPal (PayPal account not required), Checks and Money Orders. Alternately if you contact us we can give you our account details and you can direct deposit the funds.
• To mail in a Payment by check or money order, please email us for a mail-in order form.

SHIPPING

• We endeavor to deliver all items by the most efficient and cost effective method possible. Shipping costs are not currently added to your order at shopping cart stage but will be billed separately through PayPal later. As a guide, for Australian orders gown delivery is usually around $50. Smaller items ordered individually would be considerably less. If in any doubt, please feel free to email us. If you are sending your payment by post, we will advise you of delivery costs when we issue your mail-in order form.
• We ship to most areas of the world. International deliveries are shipped through the Australian Postal Service. The buyer is responsible for any customs and duty fees on international orders. For international deliveries, please email us for a delivery quotation.
• Our supplier carries over 3000 items in stock. Non-stock items only are subject to a possible 10-18 weeks delivery. Delivery times are usually 28 - 56 days. (You must use PayPal in order to receive items within 28 - 56 days for stocked items. Checks and money orders are subject to postage and clearing delays). Please email us for estimated delivery times on specific items. Rush shipping is available on stocked items for an additional charge. Please email us for details.

RETURNS/EXCHANGES

• We will accept returns on new un-touched non-altered, still tagged, never worn wedding gowns if the return is within 72 hours (3 days) of purchase, including day of receipt.
• A Return/Exchange Authorization code must be obtained by email from us before return of goods and the Code must be visible on the outside of the returned box.
• Returns/Exchanges are only accepted with a Return/Exchange Authorization Code and when return has been sent by a "traceable" method (using a shipment tracking number) within 3 working days of receipt of order. Our policy is strictly enforced on refunds. Goods will be inspected upon return.
• No refund or exchange will be allowed for custom order items that are made-to-order.
• All buyers are responsible for costs of shipping returns and exchange shipping fees unless we have made an error with the order. Return shipping must be "traceable" and appropriately packaged.
• Exchange/return items must be addressed to:

Asha's Bridal on Waterloo 2 Waterloo Street GLENELG SA 5045

ORDER CANCELLATIONS

• A cooling off period of 24 hours applies to all orders. Orders will not be processed for 24 hours after receipt of order. If you change your mind about your order within 24 hours of order placement, please email us and we will cancel your order no questions asked.
• After the 24 hour cooling off period has passed, cancellations will be charged 30% of original order price ($50 minimum price). All items less than $500 total are unable to be cancelled once the cooling off period has passed.
•  A holding fee of 10% of the purchase price is the fee charged per month after the due date of pick up, unless arrangements have been made, prior to the date of pickup.  Any item left after 90-days will be returned to stock with no refund of any deposits.

SIZING OF YOUR GOWN

• Please refer to the size chart.  All of our gowns are sized according to the standard size chart, and by measurements taken.
• All sizing is done closest to the vendor charts as possible.  The size charts list the measurements of the gowns; not necessarily your exact size.  Therefore, alterations maybe needed.  Dependant upon the alterations needed as to the total cost of the alterations.  The dresses are ordered by the largest measurements. The gowns are made to fit loose and flow.  
• Upsize charges apply to plus-sizes over size 20.
• Alterations are paid in full prior to any work beginning. Proper undergarments and shoes are required for all fittings.
• The gown and size chosen will be agreed upon at the time of deposit, a record will be kept and a copy given to the customer. 
• If you are in South Australia and would prefer Asha's Bridal to organize your alterations please email us to organize. 

DRESS ORDERING POLICIES

 Gowns must be ordered at least 12+ weeks in advance of event

• FULL PAYMENT is required when placing your online order.   You will receive a call and/or a letter when your gown arrives, at this time payment for postage is organised. 
• FULL PAYMENT on any Special Order dress
• FULL PAYMENT on any orders less than $200.00.
• See refund policy on all orders and special orders.
• See sizing policy prior to ordering.
• Once a gown has been ordered it is not possible to change the order, so please choose carefully. Asha's will not order your gown without your full approval and consent.
• No refund wil be given if you change your mind or your size varies from that at the time of the fitting (eg you become pregnant, or lose weight).

 *A holding fee of 10% of the purchase price is the fee charged per month after the due date of pick up, unless arrangements have been made, prior to the date of pickup.  Any item left after 90-days will be returned to stock with no refund of any deposits.

 

DRESS PRICING POLICIES

• All prices are subject to change without notice.  This includes website pricing, catalogue pricing, alterations, floor and store pricing.  All orders are to be paid in full upon order arrival.
• Up-charge pricing is included on all PLUS size, special orders and rush orders.  These charges will vary on the individual order.    
• Please be aware of what is, or will be included in your order.  It is our aim to provide you with the best possible prices, service and quality if you have any queries or want to double check any thing please do not hesitate to email or call; we will endeavor to get back to you within 24 hours.
• Purchase of Floor Samples are AS IS any repairs, alterations, flaws, or cleaning will need to be done by purchaser.  (check with your local dry cleaner for cleaning services)  Any defects are part of the item due to being a floor sample.  This is why a large markdown is generously given to accommodate flaws.
• Special Orders are paid in full up front.
• Orders of gowns by size are done by sizing charts; which may be cause for some alterations being needed.  Alterations are of extra cost. 

• Refund/exchange Policy

    

  A refund is not in order if

  • There is no proof of purchase.
  • The customer has changed her mind.
  • The gown was damaged after purchase.

   

  The gown and size chosen will be agreed upon at the time of deposit, a record will be kept and a copy given to the customer.  Once a gown has been ordered it is not possible to change the order, so please choose carefully.  No refund will be given if you change your mind or your size varies from that at the time of fitting (eg you become pregnant, lose weight).

 

 

Asha's Bridal on Waterloo

Customer Service Charter

Mission Statement

Our mission is to make every woman's special event memorable and we will do this with our high quality products, with exceptional service and at a price to suit every budget.

Privacy and Confidentiality

• We will respect the confidentiality of personal information you provide us, or that we may become privy to, and use it only in accordance with the law.
• We will not discuss customer details with anyone else, including other customers.

Our staff

Because we know how important it is that you receive outstanding service from us, we expect all our staff to:

• Be polite and helpful.
• Extend a friendly welcome to all customers.
• Communicate clearly at all times.
• Consider your safety and comfort at all times.
• Our staff will be unobtrusive and discreet.

Listening to you

• We welcome your comments, suggestions and views on any aspect of our service - because this will help us provide you with a better service.
• If we don't meet your expectations, please let us know - we will investigate your complaint and tell you what we have done about it.

Communications

• In all circumstances, we will aim to contact you promptly.
  • If circumstances warrant it, we will contact you by telephone within two days.
  • If we write to you, we will provide correspondence to you within one week.
• We will strive to ensure that communications between our staff and you are always courteous.
• We will always listen to you and respond in an appropriate way.
• We will not hesitate to apologize when we are wrong.

Please Help Us to Help You…  

• By providing clear, relevant details of any complaints.
• By acting in a courteous and non-discriminatory manner.